Shipping Policy

Order Processing & Cut-off Times

Order Cut-off Time

Cut-off Time: 5:00 PM (17:00) Central European Time (CET).

Same-Day Processing: Orders placed before 5:00 PM CET on business days (Monday – Friday) will begin processing that same day.

Next-Day Processing: Orders placed after 5:00 PM CET or on weekends/public holidays will begin processing on the following business day.

Handling & Processing Time

Processing Window: 2-4 Business Days (Monday – Friday).

Warehouse Schedule: Our team works diligently to pack and hand off your order to the carrier. Once processing is complete, you will receive a shipping confirmation email with your tracking number.

Transit & Delivery Time

Shipping Duration: 6-8 Business Days.(Monday – Friday).

Total Delivery Estimate: Combined with processing, you can expect your order within 8-12 business days from the date of purchase.

Address Changes

If you need to change your delivery details, please contact us at info@vitasova.store as soon as possible. Once an order has been processed, we are unable to make any changes to the destination address.

Priority Insured Shipping

For your peace of mind, we offer Priority Insured Shipping for all orders, which includes:

Tracking Number: Track your package every step of the way.

Confirmed Delivery: Secure delivery to ensure your product reaches you safely.

Protection Guarantee: If your order is not delivered as expected or is lost in transit, we will send you a FREE REPLACEMENT.

Contact & Company Information

If you have any questions regarding your shipment, please contact our customer service team:

Shop Name: Vitasova

Address: Abensstraße 6, 93354 Biburg, Bayern, Germany

Email: info@vitasova.store

Phone: +49 179 4030843

Customer Service Hours:

Monday to Friday: 9:00 AM – 6:00 PM (CET)

Saturday & Sunday: Closed